How is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.
You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.
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My Preventive Care recommendations don't seem right to me, what do I need to do?
Please discuss these recommendations with your provider during your next visit. They can update recommendations that may not apply to your personal health situation.
The "Last Done" date may not have been recorded if the procedure or test was not performed at Cleveland Clinic. Please let your provider know at your next appointment, and they will update your information at that time.
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Why is the "Last Done" date on a Preventive Care procedure wrong?
The "Last Done" date on a particular Preventive Care procedure may not have been recorded if the procedure or test was not performed at Cleveland Clinic. If you see a date that is inaccurate for a Preventive Care procedure that was performed at Cleveland Clinic, please discuss it with your provider at your next visit so the record can be updated.
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What are Preventive Care Reminders in MyChart?
Cleveland Clinic has developed a notification process in our electronic medical record system to inform your physician when you may be due for certain preventive care procedures and tests. These preventive care reminders display in your secure MyChart account.
Cleveland Clinic's standard preventive care recommendations were developed by our physicians, based on current research and national guidelines for the general population.
You and your physician should work together to develop a customized preventive care plan that meets your needs. The right plan for your care may differ from our standard guidelines based on your gender, age, medical history, family history, personal preferences and lifestyle.
At the time of your visit, your provider will discuss any questions or concerns you may have and modify the preventive care recommendations that may not apply to your specific situation. They will also document any procedures that you have had completed at a non-Cleveland Clinic facility so your record can stay up-to-date.
Please note that Medicare or your health insurance plan may not cover some tests and vaccinations. You should check your specific coverage before obtaining them.
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How do I request a preventive care procedure?
Most preventive care procedures require an order from your primary care provider and an appointment. To send a request to your primary care provider, click Request Service for items that are 'Due Soon' or 'Overdue'.
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How do I view clinical notes?
Most types of provider notes* are accessible in MyChart. To view them, click on a past visit or hospital stay within Upcoming and Past Appointments in the Appointments menu, or click Admissions & Visit Summary/Visit Notes in the Health menu. On the mobile app, tap the Appointments icon and select a past visit or hospital stay.
Notes are written in a way for your doctor and other health professionals on your care team to quickly understand your current health status. For help understanding your notes, review a list of common medical terms and abbreviations.
Although patient education is not the purpose of clinical notes, we hope that the release of this information will allow you to become more involved and knowledgeable regarding your healthcare.
*At this time, Behavioral Health / Psychiatry notes are not released to MyChart.
- Learn more about provider notes
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How do I View My orders?
Click Upcoming Orders in the Appointments Menu. MyChart will display Standing and Future orders only. Other tests ordered by your physician may appear in your after visit summary located in the Past Appointments menu.
A Standing Order is a series of two or more of the same test, to be completed at a specified frequency (for example, once a month).
A Future Order is a test to be completed within a timeframe specified by your provider.
Please be sure to follow any instructions your provider gives you regarding your orders. If you have any questions regarding the best date to complete your tests, please contact your provider’s office. If a date displays in the expected date column, your provider would like for you to complete testing on the date indicated or a couple of days after this date.
If no date displays in the expected date column and the testing was not completed at the time of your office visit, please contact your provider to determine when the testing should be completed.
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How do I download or send my Visit Summary?
MyChart enables you to download or send your Visit Summary from a past appointment, emergency department visit, or hospital stay. Click Download My Record, under Manage My Health Info in the right-hand menu. In this section, you may download one or multiple visit summaries at one time, and you may send these summaries to a provider outside of Cleveland Clinic.
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Is there a limit on the amount of pages that can be released to my MyChart account?
Currently, we are able to release up to 50 pages of the electronic health record at a time to a patient’s MyChart account. If additional records are needed, please contact Health Information Management at 216.445.9782.
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How long will my medical records be available to me in MyChart once released?
The information will be available for 30 days to download, view, print, or save to another location from the date the records are available in MyChart.
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Why does my records request say “Removed”?
If your records request has a status of “Removed,” please reach out to the Health Information Management Department at 216.445.9782.
You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.
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Why does my records request say “Expired”?
If your records request has a status of “Expired” that means that the 30 day availability timeframe for download or printing has passed. If this happens and you have not printed or saved your documents to another location you will need to re-request your records.
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How long will it take to receive my medical records once I submit my request?
Although Cleveland Clinic makes every effort to provide your medical records as quickly as possible, the HIPAA Privacy Rule gives Cleveland Clinic up to 30 days to respond to your request for medical records. If we are not able to respond within 30 days of receipt of your request, we will notify you in writing of the delay.
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What if I have a Proxy set-up on my MyChart Account?
At this time, the option to send additional medical records to your proxy MyChart account is not available. Please contact Health Information Management for these requests at 216.445.9782.
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What if I want my minor child’s records released to MyChart?
At this time, releasing a minor’s medical records from Health Information Management to their MyChart account is not available. Please contact Health Information Management for these requests at 216.445.9782.
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Information from other organizations
What types of information can I see in MyChart from organizations outside of Cleveland Clinic?
- You will be able to view your medications, allergies, and health issues from other organizations that participate in this information-sharing initiative.
- If you have signed up for MyChart at these participating organizations, you will also be able to see test results, view and send messages, and view appointments.
- You will be able to see a list of your current physicians and providers in your Care Team.
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Why don’t I see information from all of my healthcare organizations?
There are a few reasons why you may not see health information you expected to appear:
- Not all healthcare organizations are currently participating in this information-sharing initiative.
- You are not signed up for MyChart at another organization.
-Having an active MyChart account with a participating organization will enable you to view additional types of information in your Cleveland Clinic MyChart account.
- You did not give consent to link your accounts when prompted.
- Access the Manage My Accounts option from the Profile section. Under the Linked Accounts tab, you can view the list organizations linked to your Cleveland Clinic MyChart account. You can search for available organizations under the Discover tab. You can then add that organization to your Cleveland Clinic MyChart account.
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Can I unlink my MyChart accounts?
Yes. The Manage My Accounts option within the Profile section allows you to link and unlink your MyChart accounts from other organizations. The list of your linked acounts are under the Linked Accounts tab.
To view this information, you must link your account. Check out our video tutorial on how to do this.
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Update Select Health Info
How do I submit updates to my Current Health Issues, Allergies, or Medications?
To submit a request to add a new item:
- Click the plus sign icon while in the Current Health Issues, Allergies, or Medications section.
- In the search box, type in the first few words of your health issue, allergy, or medication, and click search.
- Select the option from the search results that is the best fit for your individual situation.
- For allergies, select all reactions that occur when you come into contact with the substance you are allergic to.
- In the comment section, add details that will help your provider understand your request. For example, to add lower back pain as a problem: “It started in 2012 after injury, tried physical therapy without success. Surgery on lower back in 2017 did not completely resolve the pain, currently treating with Tylenol which only moderately helps to decrease the pain.”
- Click Accept.
To request to delete an item:
- Click the minus icon next to the item you would like your provider to remove.
- In the text box, please enter additional information for your provider to better understand why this health issue should be removed from your list. For example, to remove Plantar Fasciitis from your problem list: I was treated in 2015 with physical therapy and shoe inserts. I no longer have pain or inflammation upon walking or exercising.
If you feel that an item was added to your record in error, please contact the Cleveland Clinic Privacy Office at 216.444.1709 or toll-free at 800.223.2273, extension 41709.
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What types of health issues should be included on this list?
The Current Health Issues section in MyChart displays what is called the “Problem List” in your Cleveland Clinic electronic medical record. Your Problem List contains the ongoing health issues that currently affect your well-being, and does not include temporary health concerns such as a urinary tract infection or the flu.
Click here for more information on your Current Health Issues in MyChart and how your providers use this information to manage your care.
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What types of allergies should be included on my list?
Allergies are your body's reaction to a substance it views as a harmful “invader.” For example, coming into contact with what is normally a harmless substance, such as pollen, might cause the immune system (the body's defense system) to react. Substances that cause these reactions are called allergens.
For more information:
- What is a drug allergy?
- What is a food allergy?
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Appointments
Who sees my request for an appointment or an appointment cancellation?
These requests are routed to appointment schedulers. Your doctor will not see this information. Please do not include any personal health information with an appointment request or an appointment cancellation.
If you see that you are overdue for a regularly scheduled Preventive Care item please request an appointment through the Request An Appointment feature.
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What is the difference between Schedule My Appointment and Request an Appointment?
Schedule My Appointment enables you to view your established primary care provider’s open schedule and book an appointment online in real-time. This feature is available in internal medicine, family medicine, or pediatrics at any of our family health center locations and main campus.
Request an Appointment is available for all departments with your established providers, and enables you to select your preferred dates and times, or request the first available appointment. An appointment scheduler will book the appointment for you and send a secure message in MyChart with the appointment details.
An established provider is a provider you have seen in the last three years.
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Why are only a limited number of providers available when I use the Schedule My Appointment or Request an Appointment features?
The Schedule My Appointment feature is available for your established providers in internal medicine, family medicine, or pediatrics at any of our family health center locations and main campus. The Request an Appointment feature is available for all of your established providers. An established provider is a provider you have seen in the last three years.
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Medications
Why don't all my medications show up in my MyChart record?
The Medication List in MyChart will only show current medications. Discontinued medications are not included. Prescriptions written by non-Cleveland Clinic providers also will not appear on your medication list unless they are documented by your Cleveland Clinic provider in your Cleveland Clinic Electronic Medical Record. You will only have the ability to request a renewal for active medications which are prescribed by a Cleveland Clinic provider.
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What information should I provide for a prescription renewal?
Renewal Requests are only available for current medications that have been prescribed by a Cleveland Clinic provider. You should provide the following information for a prescription renewal:
- Your preferred pharmacy.
- The number of pills (30 or 90 day supply).
- The number of refills for the prescription.
- The method by which the renewal should be processed (i.e., should it be called into the pharmacy or mailed to your home).
- Any new allergies that you have experienced.
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How do I refill prescriptions?
If your prescription is on file at a Cleveland Clinic outpatient pharmacy, you can request refills through MyChart, using the same process to request a renewal. This will send the request directly to the pharmacy, and you will be contacted by phone or text message when your medication is ready for pick-up. If you are out of refills for your medication, your request will be sent to your provider for a renewal.
Note: Refills for Cleveland Clinic mail order pharmacies cannot be requested in MyChart.
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How long does it take if I request a prescription renewal through MyChart?
Many people on your health care team are involved with these types of requests. Every attempt is made to process prescription renewals within 48 hours of receipt during normal business hours. If you submit your request on a weekend or holiday, it will be received the following business day.
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Why do some of my medications listed say "Contact your prescribing provider" where the doctor's name should be?
Your Cleveland Clinic providers may document all of your medications in your electronic medical record. If your provider did not originally prescribe some of the medications but documented them in your record, you will see "Contact your prescribing provider" in the provider information listed on the medication page. Medications in this category cannot be renewed through MyChart.
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Why is the "Request a renewal" link missing for some of my medications?
Medications that have been documented - but not prescribed - by a Cleveland Clinic provider cannot be renewed through MyChart. The "Request a renewal" link won't show up in this case.
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Why are some of my medications missing from the list on the "Request Rx Renewal" page?
Medications that have been documented - but not prescribed - by a Cleveland Clinic provider cannot be renewed through MyChart. The medication(s) won't show up on the "Request Rx Renewal" page in this case.
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MyChart for Your Loved Ones
How may I view a family member or loved one’s health record in MyChart?
MyChart users can add their loved ones to their personal MyChart account, which allows:
- Parents or court-appointed guardians of minor children (age 17 years and younger) to manage their healthcare online
- Court-appointed guardians of dependent adults to manage their healthcare online
- Family members or caregivers of adults who provide legal authorization to manage their healthcare online
You do not have to be a current Cleveland Clinic patient in order to access your loved ones' information. When pediatric patients turn 18 years old, MyChart access is automatically removed from the parent's account.
Access your child’s MyChart
Option 1: To request access online, log in to your account and select Request Family Access in the Messaging menu.
Option 2: Ask for access to your child’s account when scheduling your next appointment or ask your pediatrician’s office for assistance during the appointment.
Option 3: Complete and submit these forms and the appropriate documentation (submission instructions are included): Parentor court-appointed guardian of a minor patient.
Access an adult’s MyChart
Option 1: If you are authorizing a loved one to access your MyChart account, use the Share My Record feature in the Health menu.
Option 2: Complete and submit the appropriate forms and documentation (submission instructions are included).
- Court-appointed guardian of an adult patient
- Caregiver of an adult patient who is authorizing them to access their MyChart Account
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Test Results
How do I see my test results?
From the home page click on the “View your test results” box, or from the My Medical Record menu, select the “Test Results” option. Click on the test result you wish to review. The Test Details page for that test will open. Any comments or additional notes the provider may have added to a result will be seen at the top of the Test details page.
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When are my test results released?
At Cleveland Clinic we consider patients a part of the care team, and timely access to your health information is an important part of the decision-making process.
In our commitment to transparency, patients have access to most test results as soon as they are available. Certain types of results, such as biopsies, are released after a short delay.
These results and notes could include sensitive information such as a cancer diagnosis or the sex of your baby. You always have the choice to wait to view your information in MyChart until you speak with your provider.
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I had a test a week ago but I don't see the results. Why?
It may take several days or even weeks for certain tests to be resulted. If you feel that your test results should be available but you don't see them in MyChart, it is best to call the office of the provider who ordered the test(s) to discuss the test results.
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I see some test results but not all of them from all of my physicians. Why?
Most test results are automatically released into MyChart, with the exception of certain sensitive tests. It may take several days or even weeks for certain tests to be resulted and released into MyChart. If you do not see test results in MyChart, please call the office of the provider who ordered the test(s) and request the release of your information, or discuss with your provider during your next visit.
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Can I see radiology images through MyChart?
The text portion of your radiology imaging report can be viewed in the Test Results section of MyChart. The actual radiology images are not transmitted through MyChart at this time. You can obtain copies of radiology images (X-Rays or CT Scans for example) by contacting the Department of Radiology at 216.444.6651.
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How do I get the complete set of my medical records?
You can obtain your medical records by contacting the Health Data Services department at 216.444.2640.
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Billing
What are my options for online bill payment?
Manage your account securely and electronically through the MyChart website and mobile app:
- View your monthly statements and pay your bills, including those of family members under the age of 18 for whom you are responsible.
- Use a credit card or checking account, and save this information securely for future use.
- Pay the full account balance at once or a portion.
- Create or update payment plans with monthly auto-payment.
- Review all previous payment details.
- Pay as a guest on the login page if you do not wish to create an account.
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How do I create or adjust a payment plan?
Once your statement is available, you will have the option to create a payment plan from your Account Summary in MyChart. Creating a payment plan means a set amount will be automatically charged to your credit card or deducted from your bank account on the same date each month.
You will be able to choose the amount and the date; however, the system will require a minimum payment based on the total amount owed.
You may also update an existing payment plan by changing the monthly amount, payment date, and/or payment method.
Please note the following:
- New balance amounts may be automatically added to your payment plan, which will increase the length of time needed to complete it. The monthly amount paid will not change.
- Large balances that would require an increase in your monthly payment amount are not automatically added to an existing payment plan.
- All balance amounts that have not been included in a payment plan should be paid by the due date indicated on the statement.
- If you have any questions regarding your payment plan or billing statement, please contact customer service at 866.621.6385.
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Patient Photos in the Electronic Medical Record
Why are you including photos in the electronic medical record?
Cleveland Clinic is now including photographs of our patients within their medical records to assist our caregivers with patient identification; however, you are not required to have a photo in your record. Adding your photo will enable your healthcare team to get to know you better, and will also ensure the highest level of patient safety.
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What are the requirements for a patient photo?
Photo requirements and tips for taking a high-quality picture can be found on the Personalize page within MyChart.
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How do I upload a photograph?
Click the Edit button, then click the pencil icon. Detailed instructions, photo requirements and tips can be found on the Personalize page within MyChart.
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What types of picture files can I upload?
The file for your photograph must be 5 MB or smaller. Acceptable file types include: .jpg, .png, .tiff, and .bmp.
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Who can see my photograph?
Only the Cleveland Clinic staff members involved in the management of your healthcare will see your photograph, such as your physician, the nurses and medical assistants who provide your care, and the front desk stuff that checks you in to your appointment.
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Are there protections regarding the sharing of my photograph?
Confidentiality is of utmost importance to Cleveland Clinic. Your photograph is a part of your electronic medical record and is considered the same as all Protected Health Information (PHI), which is protected under the Health Insurance Portability and Accountability Act (HIPAA). Review Cleveland Clinic’s Notice of Privacy Practices for more information.
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Can I upload a photo using the MyChart mobile app?
The MyChart mobile app does allow you to take and upload photos; however, these photos will not be submitted for inclusion in your electronic medical record.
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My Password and My Personal Information
How do I find my Clinic Number or Account Number?
You can find your Clinic Number on your after visit summary and appointment reminder letter. It is also listed on your billing statement as your account number. For tips on finding your Clinic Number click here.
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What is 2-Factor Authentication?
In an effort to keep your information secure, you have the option to enable two-factor authentication. This is an extra layer of security designed to ensure that you're the only person who can access your account, even if someone knows your password. When you log in to MyChart, you will be prompted to enter a verification code that is sent to your email address on file. Having this extra step greatly improves the security of all your information stored in MyChart.
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How can I update my telephone number in MyChart?
Click on the "Profile" menu and select the "Personal Information" link. Click on the Edit button in the Contact Information section. Enter your new telephone number and then click the "Save Changes" button. This will instantly update your information in MyChart and your electronic medical record.
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How can I update my address in MyChart?
Click on the "Profile" menu and select the "Personal Information" link. Click on the Edit button in the Contact Information section. Enter your new address and then click the "Save Changes" button. This will instantly update your information in MyChart and your electronic medical record.
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Why do I have to have an email address to use MyChart?
MyChart will never send personal health information via email; however, you will receive an email notification to alert you when there is new information to be viewed in your secure MyChart account.
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I don't have an email address, how do I get one?
There are many web-based services that offer free email accounts. Check with your local library or internet service provider for more information.
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How can I update my SOGI (Sexual Orientation and Gender Identity) preferences?
Click on the "Profile" menu and select the "Personal Information" link. Click on the Edit button in the "Details About Me" section. Enter your new information and then click the "Save Changes" button.
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How can I update my email address in MyChart?
Click on the "Profile" menu and select the "Personal Information" link. Click on the Edit button in the Contact Information section. Enter your new email address and then click the "Save Changes" button. This will instantly update your information in MyChart and your electronic medical record.
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MyChart Central / Lucy
What is the benefit to signing up for MyChartCentral and Lucy?
- Access all of your MyChart accounts and Lucy with a single username and password.
- View the medical information from your MyChart accounts combined into one personal health record.
- Upload medical documents into your personal heath record.
- Add personal notes about your health information.
- Download and store the most recent copy of your MyChart medical record from any linked organization.
- Save your health record to a thumb drive and take it with you wherever you go.
- MyChartCentral and Lucy for your loved ones who have been added to your personal MyChart accounts.
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What is the difference between MyChartCentral and Lucy?
- MyChartCentral is a secure portal that enables you to individually access your Cleveland Clinic MyChart account and your MyChart accounts from other healthcare organizations.
- Lucy is a personal health record tool that combines and organizes your medical information from all of your individual MyChart accounts into one space. This unique tool also enables you to upload medical documents and add new health data for your personal use.
Using a single username and password, MyChartCentral allows easy access to all of your individual, active MyChart accounts and your Lucy personal health record tool.
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Is my health information in MyChartCentral and Lucy secure?
Yes. Like your MyChart account, MyChartCentral and Lucy are password-protected and delivered via an encrypted connection to keep your health information safe from unauthorized users.
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How do I sign up for MyChartCentral and Lucy?
Log in to your Cleveland Clinic MyChart account, click Manage My Health Info on the left-hand menu, and click MyChart Central / Lucy. Follow the instructions to sign up. Review step-by-step instructions found within the Help section of the MyChartCentral and Lucy page within MyChart.
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How do I access MyChartCentral and Lucy?
After signing up, you can access MyChartCentral and Lucy by visiting www.mychartcentral.com or by clicking Manage My Health Info on the left-hand menu, then clicking MyChart Central / Lucy.
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Do all healthcare organizations offer MyChartCentral and Lucy?
MyChart, MyChartCentral, and Lucy are not available for all organizations. Once you have activated your MyChartCentral account and have logged in, click Add a New Healthcare Organization. You will be able to scroll through the list of available organizations and add the MyChart accounts for all of the places where you receive care.
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Why isn’t my health information the same at all of my healthcare organizations?
The information that each of your healthcare organizations knows about you might be different, depending on the type of care they give you and when you were last seen. You can help keep everyone up to date by organizing your records in Lucy and discussing this information with your providers at your appointments.
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Does Lucy provide me with my entire medical record from each participating organization?
No. Lucy organizes the health information available within your MyChart accounts into one personal health record.
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What if I don’t have multiple MyChart accounts?
Even if you have only one MyChart account, you can still use Lucy as your personal health record. MyChartCentral can provide access to your one MyChart account and Lucy with a single username and password.
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Can I view my loved ones' charts in MyChartCentral?
Yes, MyChartCentral and Lucy let you see the health information for the same loved ones you have added to your Cleveland Clinic MyChart account. If you’d like to request access to a loved one’s chart, visit clevelandclinic.org/mychart and click For Caregivers.
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What should I do if the information I see in MyChart or Lucy is wrong?
If you feel that health information in your Cleveland Clinic MyChart account is incorrect, you have the right to ask us to amend your medical records. Your request for an amendment must be in writing, signed, and dated. It must specify the records you wish to amend, identify the Cleveland Clinic facility that maintains those records, and give the reason for your request. You must address your request to the Privacy Official of the Cleveland Clinic hospital or facility that maintains the records you wish to amend or to the Privacy Office CC30, The Cleveland Clinic Foundation, 9500 Euclid Ave., Cleveland, Ohio 44195. Cleveland Clinic will respond to you within 60 days. We reserve the right to deny your request; In the event we do deny your request, we will explain why and outline your options.
For more information, please contact the Cleveland Clinic Privacy Office at 216.444.1709 or toll-free at 800.223.2273, ext. 41709.
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Can my Cleveland Clinic providers see the information I add to Lucy?
Yes. This information will become available to your healthcare team at Cleveland Clinic within your electronic medical record. Your healthcare team will then be able to discuss these changes with you and make updates, if necessary, to your electronic medical record at your next appointment.
Please note that this tool is intended for communicating new information to your health care team. To formally request a correction or “amendment” of your medical record, please complete the Request for Amendment of Health Information form, which can be downloaded here.
If you do not want to share this information with Cleveland Clinic, click the link that says, "Who can my healthcare providers see?" and click the "Don't Share" button.
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Yes. This information will become available to all of your healthcare organizations that are currently using Lucy and are enabled for document sharing.
If you do not want to share this information with your healthcare organizations, click the link that says, "Who can my healthcare providers see?" and click the "Don't Share" button next to each organization.
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How do I download a copy of my medical record through Lucy?
To download a copy of your MyChart medical information, click Get a Copy of My Chart for the selected organization. Click the Patient Health Summary link to view the document.
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How do I add medical information to Lucy?
To add new health information, click Edit My Personal Health Record. Click the button for the area you wish to edit (for example, Add a New Medication). Complete the details as required, and click Save.
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How do I upload medical documents to Lucy?
To add a medical document from your computer, click Add a Document from My Computer.
- Click Choose Files to access your computer files.
- Select the document and click Open.
- Click Next.
- Click Save, then Next.
- Click either Share All preference to make these documents available to your healthcare organizations.
- Click Save These Documents!
- Click on the document link to view the file.
Please note that this information will not be shared with your Cleveland Clinic providers.
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How can I get help if I have a question about MyChartCentral or Lucy?
While you are in MyChartCentral or Lucy or from the MyChartCentral log in page, click the Request Help hyperlink at the bottom of the screen. After you submit the form, you will receive a response via email within two business days.
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Troubleshooting
What is my browser information?
Click here to display your browser information.
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I can login to MyChart, but I am automatically logged out once I click on something. What can I do?
If you are an AOL user:
Please note: This issue has been reported and can be reproduced with AOL 9.5. At this time, there is no known solution.
Please follow these instructions as a workaround to using the AOL 9.5 browser:
- While logged into AOL, click on the blue 'e' icon in the lower left-hand corner of the screen. It is located next to the Windows button (Windows 7 and Vista) or Start menu button (Windows XP, 2000, etc.). This will open a new Internet Explorer window outside of your AOL workspace.
- Type https://mychart.clevelandclinic.org in the address bar of the Internet Explorer window and press Enter.
- Log into MyChart in the Internet Explorer window.
For FireFox users:
- Enable cookies for the website.
- Clear history for that site.
- Clear all cookies and the cache.
- Check Extensions and Plugins.
- Check Security application is blocking cookies.
- Remove corrupt cookies file.
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